Responsible Gaming at criktex
criktex is committed to providing a safe, fair, and enjoyable entertainment environment for every player in Bangladesh. Gambling is meant to be a form of recreation — not a financial strategy, not a way to recover losses, and never a source of stress. This page outlines the tools, safeguards, and guidance available to help you stay in control at all times.
How criktex Protects Its Players
Strict Age Verification
criktex verifies the age of every player during the registration and KYC process. No individual under the age of 18 may open an account or place a wager on the criktex platform under any circumstances.
Deposit Limit Controls
Set daily, weekly, or monthly deposit ceilings directly from your account settings. Once a limit is active, it cannot be increased for a minimum cooling-off period — protecting you from impulsive decisions during a losing streak.
Self-Exclusion Programme
Players who feel they need a break from gambling can request a self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent closure. During self-exclusion, your account is locked and all promotional communications are suspended.
Session Time-Out
Use the Time-Out feature to pause your account for a short defined period — 24 hours, 48 hours, or 7 days — without committing to a full self-exclusion. Ideal for players who simply need a brief reset.
Reality Checks
criktex sends automatic session duration alerts at intervals you configure. These pop-up reminders show your current session length and net balance, so you always have a clear picture of how long you have been playing and what you have spent.
Dedicated Support Team
Our Responsible Gaming support agents are available around the clock — including during Eid, Victory Day, and all Bangladesh public holidays — to assist any player who has concerns about their gambling behaviour or account activity.
Age Restriction Policy
criktex strictly prohibits access to its gaming and betting services by any person under the age of 18 years. This policy applies to all players accessing the platform from Bangladesh and any other jurisdiction. Age verification is mandatory for all accounts before any deposit or wager can be processed.
Gambling is an adult activity. criktex takes its obligation to prevent underage gambling with the utmost seriousness. Every player who registers on the criktex platform must provide valid identity documentation as part of the Know Your Customer (KYC) process. Acceptable documents include a National Identity Card (NID), a valid passport, or a birth certificate accompanied by a government-issued photo ID.
Until KYC verification is complete and your age of 18 or above is confirmed, your account will be restricted from making deposits, placing bets, or withdrawing funds. criktex reserves the right to request additional documentation at any stage of your membership if there is any uncertainty about a player's age.
Parental and Guardian Responsibility: If you are a parent or guardian and you believe a minor may have accessed the criktex platform using your device or payment credentials, please contact our support team at [email protected] immediately. We will investigate the matter, freeze any associated account, and reverse any transactions attributable to underage play where possible.
We recommend parents and guardians use parental control software to restrict access to online gambling platforms on devices shared with minors. Tools such as Net Nanny, Qustodio, and similar applications can help filter gambling-related content at the device or network level.
Recognising Problem Gambling
For most players, online gambling at criktex is a straightforward form of entertainment — no different in principle from watching a BPL match or attending a cricket event in Dhaka. However, for a small proportion of players, gambling can shift from a recreational activity into a compulsive behaviour that causes genuine harm. Recognising the early signs is the first step toward taking back control.
Problem gambling is not defined solely by how much money a person loses. It is defined by the relationship a person has with gambling — whether it intrudes on other areas of life, becomes a coping mechanism, or generates a sense of compulsion that feels difficult to resist.
Warning Signs to Watch For
Healthy Gambling Habits
If you recognise three or more of the warning signs listed above in your own gambling behaviour, we encourage you to pause your account immediately and contact the criktex Responsible Gaming team. Taking action early is significantly easier than waiting until financial or personal harm has escalated. There is no shame in asking for help — our team handles all enquiries with complete confidentiality.
Player Protection Tools
criktex provides a comprehensive suite of player protection tools built directly into the platform. These tools are available to every registered player at no cost and can be activated at any time through your account settings or by contacting support. There is no waiting period to activate a protective measure — restrictions take effect immediately upon request.
Deposit Limits
Define the maximum amount you can deposit into your criktex account per day, per week, or per calendar month. Any deposit request exceeding your set limit will be automatically declined until the limit period resets or you submit a formal limit increase request (subject to cooling-off delay).
Loss Limits
Set a ceiling on the total net losses you are willing to sustain within a defined period. Once your loss limit is reached, your account will be prevented from placing further wagers until the period resets. This tool is particularly effective for players who tend to chase losses during down sessions.
Session Limits
Restrict the total amount of time you can spend logged in to the criktex platform per day. When your session time limit is reached, you will be automatically logged out and prevented from re-entering until the following calendar day. Helps prevent extended, unplanned gambling sessions.
Reality Checks
Receive automatic on-screen notifications at set intervals (every 30, 60, or 90 minutes) reminding you of your session duration and current balance. Each notification gives you the option to continue playing or to close your session — putting the decision firmly back in your hands.
Self-Exclusion Options
Self-exclusion is the most robust player protection tool criktex offers. When you self-exclude, your account is fully locked — you will not be able to log in, make deposits, place bets, or access any gaming content for the duration of the exclusion period you select. Additionally, all marketing and promotional communications from criktex will be suspended for the entirety of your exclusion.
Available Self-Exclusion Periods:
- 30 Days: A one-month break, suitable for players who feel they need a short but firm pause to reassess their habits.
- 90 Days: A three-month exclusion that allows time for meaningful reflection and the development of healthier routines.
- 6 Months: A medium-term exclusion, recommended for players experiencing noticeable financial or emotional strain related to gambling.
- 1 Year: A full twelve-month exclusion, appropriate for players whose gambling behaviour has had a significant negative impact on their life circumstances.
- Permanent Exclusion: Permanent closure of your criktex account with no option to reopen. Suitable for players who recognise that gambling will not be a healthy activity for them in the long term. All account data is handled in accordance with our Privacy Policy following permanent closure.
How to Activate Self-Exclusion: You may request self-exclusion in one of two ways. First, through your criktex account settings panel under the "Responsible Gaming" section — select the exclusion period and confirm your request. Second, by sending an email to [email protected] with the subject line "Self-Exclusion Request", your registered account details, and your chosen exclusion period. All self-exclusion requests are processed within 24 hours of receipt, and in most cases are activated within 1 hour.
criktex will not contact self-excluded players with bonus offers, promotional emails, re-engagement campaigns, or any other marketing material during or immediately after the exclusion period. Players who have permanently closed their account will never be contacted for marketing purposes.
Deposit & Spend Limits
Managing how much you deposit and spend is one of the most practical ways to ensure gambling remains within your means. criktex makes it easy to set binding financial limits at the account level, denominated in Bangladeshi Taka (BDT), so that your platform activity always stays within a budget you have consciously defined.
How Deposit Limits Work: A deposit limit caps the total amount you can transfer into your criktex account within a given time frame. You choose the period — daily (24-hour rolling), weekly (Monday to Sunday), or monthly (first to last day of the calendar month) — and the maximum BDT amount. Once the cap is reached, any further deposit attempt is automatically declined until the period resets.
Reducing vs. Increasing Your Limit: Reducing a deposit limit takes effect immediately and cannot be reversed within the current period. This asymmetry is intentional — it prevents a player from lowering a limit in a moment of clarity, then raising it again impulsively within minutes. Increasing a deposit limit requires a formal request to our support team and is subject to a mandatory 72-hour cooling-off period before it takes effect. This delay gives you time to reconsider whether the increase is genuinely warranted.
Suggested Starting Limits for Bangladeshi Players: While we do not prescribe what any individual should spend, many responsible gaming organisations recommend setting a maximum gambling budget of no more than 1-2% of your monthly net income. For context, if your monthly income is ৳50,000, a responsible monthly deposit limit might be set at ৳500 to ৳1,000. criktex's platform accepts limit settings in increments as small as ৳100, allowing for precise budget control regardless of income level.
Wager and Loss Limits: In addition to deposit limits, criktex also supports per-session wager limits (the maximum stake size for a single bet) and rolling loss limits (the maximum net loss across a period). These can be set independently of your deposit limit, giving you layered financial controls that work together to keep your gambling expenditure within a range you are genuinely comfortable with.
Time-Out & Cooling-Off Periods
A Time-Out is a shorter, lighter-touch version of self-exclusion. It is designed for players who feel they need a brief, defined break from gambling without committing to a long-term or permanent exclusion. Time-outs are useful after a particularly intense session, following a significant financial loss, or simply when you feel your engagement with the platform has become more frequent than you intended.
Available Time-Out Durations:
- 24 Hours: A one-day break that takes effect immediately. Your account is locked until the same time on the following day.
- 48 Hours: A two-day cooling-off period, giving you a weekend of distance if needed.
- 7 Days: A full week away from the platform, useful after a difficult week of losses or if you feel your play frequency has crept up unexpectedly.
Unlike self-exclusion, a Time-Out period cannot be cancelled early through your own account settings. If you feel a Time-Out is insufficient and you need a longer break, you may upgrade your Time-Out to a full self-exclusion at any point during the time-out period by contacting our support team.
Cooling-Off After Limit Increases: As mentioned in Section 5, any request to increase a previously set deposit, loss, or wager limit is subject to a mandatory 72-hour cooling-off period. This is a protective feature, not an administrative delay — it ensures that limit increases are deliberate, considered decisions rather than reactive ones made during moments of frustration or excitement. You will receive a confirmation email when your limit increase request is received, and a second email when the new limit becomes active after the cooling-off period has elapsed.
Cooling-Off After Self-Exclusion: When a fixed-period self-exclusion (30 days, 90 days, 6 months, or 1 year) expires, your account is not automatically reactivated. You must actively contact criktex support to request reinstatement. There is a mandatory 7-day cooling-off period between the expiry of a self-exclusion and the reactivation of your account, during which our team may contact you to confirm your decision and to provide information about the responsible gaming tools available to you going forward.
Support & External Resources
criktex recognises that in some cases, direct support from a gaming platform is not sufficient on its own. Problem gambling is a recognised behavioural health concern, and professional support — from counsellors, helplines, and peer support groups — can make a meaningful difference for players and their families.
We encourage any player who is concerned about their gambling behaviour to reach out for help. The following types of support resources are commonly available and may be of assistance to players based in Bangladesh or accessing the platform from other locations:
- Mental Health and Counselling Services: Kaan Pete Roi (Bangladesh's mental health support helpline) provides confidential, non-judgmental listening support and referrals. If gambling-related stress is affecting your mental health, a trained counsellor can help you process what you are experiencing.
- Gamblers Anonymous (GA): GA is a global peer support organisation for people who have identified a gambling problem and wish to stop. Meetings are available online and in-person in many locations. Their twelve-step programme has helped millions of people worldwide.
- GamCare: GamCare is an international responsible gambling charity providing information, advice, and support via online chat and phone. Their resources are available in English and are relevant for players in Bangladesh accessing international gaming platforms.
- BeGambleAware: A UK-based charity with extensive English-language resources on recognising problem gambling, taking a break, and finding professional support. Available at begambleaware.org.
- Family and Friends Support: If you are concerned about a family member's gambling, organisations such as Gam-Anon offer dedicated support programmes for the friends and relatives of people with gambling problems.
criktex does not provide referral fees or any commercial arrangement to any of the external organisations mentioned above. They are listed purely as genuine resources that may be of assistance. criktex has no control over the content, availability, or quality of external websites and cannot be held responsible for information provided by third parties.
If you would like our Responsible Gaming team to help you identify the most appropriate support resource for your specific situation, please contact us at [email protected] and we will do our best to guide you toward the right help.
Contact Our Responsible Gaming Team
criktex's Responsible Gaming team is a dedicated group of trained support agents whose sole focus is player wellbeing. They are separate from the general customer support team and have specific training in identifying, discussing, and responding to gambling-related harm. All communications with the Responsible Gaming team are treated with strict confidentiality — your enquiry will not be shared with any other department or third party except where required by law.
How to Reach Us:
- Email: [email protected] — include "Responsible Gaming" in the subject line to ensure your message is routed directly to the specialist team. Available 24/7, including all Bangladesh public holidays.
- In-Platform Support Chat: Log in to your criktex account and open the live support chat. Type "Responsible Gaming" as your opening message to be connected to a specialist agent. Average response time: under 3 minutes during peak hours.
- Account Settings: Navigate to "My Account" → "Responsible Gaming" to activate deposit limits, loss limits, time-outs, or self-exclusion directly, without needing to contact the team first.
What to Expect When You Contact Us: Our team will listen without judgment. We will not try to persuade you to continue playing, reduce your exclusion period, or increase your limits. Our role is to help you access the protections and resources that are right for your situation. If you come to us saying you need to stop gambling, we will help you stop — immediately and without barrier.
Complaints and Escalation: If you feel that criktex has not responded adequately to a responsible gaming concern you have raised, you may escalate your complaint in writing to [email protected] with the subject line "Formal Responsible Gaming Complaint". All formal complaints are reviewed by a senior member of our compliance team and a full written response will be provided within 14 calendar days.
This Responsible Gaming policy was last reviewed on 1 January 2026. criktex reserves the right to update this policy at any time. The current version is always available at https://criktex.net/responsible-gaming.
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